Terms & Conditions

This website is operated by Active Chef Wok, Unit 2, 50 Belfast Road, Newry BT34 1. You can contact us by email at activewok@activechefwok.com or by phone on 07860 123623.

This is an information website. It shows our menu, opening hours and contact details, and it links out to our ordering partner. You cannot place an order or pay on this website. The menu and prices shown here are for guidance and may change. The prices, fees, delivery area and availability that actually apply to your order are the ones shown on the ordering platform at the time you order.

To order food, use the "Order Online" link, which takes you to a separate ordering platform. Your order, payment, collection or delivery, and any cancellation or refund are governed by that platform's terms and conditions, not these. Please read them before you order. If anything goes wrong with an order, contact the ordering platform, or call us and we will help where we can.

If you have a food allergy or intolerance, please contact us before ordering. Our dishes are prepared in a kitchen that handles nuts, gluten, soy, shellfish, eggs, dairy and other allergens, so we cannot guarantee any dish is completely free from a given allergen. Allergen information shown on the menu is provided in good faith, but you must check with us if you are unsure.

You may use this website for your own personal, lawful use. Please do not misuse it, for example by trying to interfere with how it works, gain unauthorised access, or submit unlawful or abusive content through the contact form or blog comments. We may remove content or restrict access where we reasonably need to.

The text, images, menu, logo and branding on this website belong to us or our licensors and are protected by intellectual property law. You may not copy or reuse them for your own commercial purposes without our permission.

This website links to the ordering platform and to our social media pages. We are not responsible for the content or policies of those third-party sites. Your use of them is subject to their own terms.

We do not exclude or limit our liability where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence, for fraud, or for breach of your statutory rights as a consumer. Subject to that, we are not responsible for losses that were not foreseeable or that arise from circumstances outside our reasonable control. We aim to keep this website available, but we do not guarantee it will always be uninterrupted or error-free.

We may update our menu, prices and these terms from time to time. The version that applies is the one published on this site when you use it.

These terms are governed by the law of Northern Ireland, and any disputes are subject to the non-exclusive jurisdiction of the courts of Northern Ireland. If you have a complaint, please contact us first so we can try to resolve it.